If we asked you to guess who won the recent customer services survey in Darlington, you might suggest it was one of the big supermarkets, a popular department store or a designer clothes shop.
But this year, the award for the best customer service in own was won by Gallerina, a commercial art gallery on Duke Street.
The survey was organised by Darlington Borough Council and Darlington Town Centre Traders' Association who sent out mystery shoppers over the summer to find out which businesses gave the best service to their customers.
Brother and sister team Richard and Helen Hindle, who run Gallerina, are both delighted to win the award and put it down to their friendly, relaxed approach, creating an atmosphere where you can browse at leisure and not feel intimidated.
Our experience of the gallery confirms that this philosophy works. Whenever we've popped into Gallerina, we've invariably found Richard enthusiastically discussing an interesting artist with a customer or helping someone to choose the best type of frame for a particular painting.
In fact, when I (Vince) called in to discuss writing this blog, Richard was sat on the sofa chatting with customers over a cuppa. Unfortunately, I didn't have time to join them.
Gallerina's approach has helped them to grow over twelve years to become one of the leading sellers of contemporary art in the area. The gallery currently has displays by Tom McGuiness and Peter Blake as well as a varied mixture of works by many talented artists.
But this year, the award for the best customer service in own was won by Gallerina, a commercial art gallery on Duke Street.
The survey was organised by Darlington Borough Council and Darlington Town Centre Traders' Association who sent out mystery shoppers over the summer to find out which businesses gave the best service to their customers.
Brother and sister team Richard and Helen Hindle, who run Gallerina, are both delighted to win the award and put it down to their friendly, relaxed approach, creating an atmosphere where you can browse at leisure and not feel intimidated.
Our experience of the gallery confirms that this philosophy works. Whenever we've popped into Gallerina, we've invariably found Richard enthusiastically discussing an interesting artist with a customer or helping someone to choose the best type of frame for a particular painting.
In fact, when I (Vince) called in to discuss writing this blog, Richard was sat on the sofa chatting with customers over a cuppa. Unfortunately, I didn't have time to join them.
Gallerina's approach has helped them to grow over twelve years to become one of the leading sellers of contemporary art in the area. The gallery currently has displays by Tom McGuiness and Peter Blake as well as a varied mixture of works by many talented artists.
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